Refund policy

  • Returns at a glance

    • Changed your mind? You have 14 days from delivery to let us know.
    • Change-of-mind returns must be unworn, unwashed and have our tag still attached. You cover return postage.
    • Shirt not as described? We cover return postage and refund you in full.
    • Refunds are made within 14 days of us receiving your return.

    This policy covers orders placed on backpostvintage.co.uk. It doesn’t affect your statutory rights.

    Changed your mind

    If a shirt isn’t right for you, you can return it for any reason. Tell us within 14 days of the day it’s delivered, then send it back within 14 days of telling us.

    To get a full refund, the item must be:

    • Unworn and unwashed, in the same condition we sent it
    • Returned with the Back Post Vintage tag still attached
    • Packed securely so it isn’t damaged on the way back

    You’re welcome to try a shirt on to check the fit, as you would in a shop. If an item comes back worn, washed, damaged or without its tag, we may reduce the refund to reflect that.

    You pay the cost of returning the item. We recommend a tracked service, as we can’t refund items that don’t reach us.

    How to return an item

    1. Email us with your order number and the item you’re returning. Please do this within 14 days of delivery.
    2. We’ll reply with our returns address.
    3. Pack the item securely with the tag attached and include a note with your order number.
    4. Post it back within 14 days of contacting us, using a tracked service. Keep your proof of postage.

    Refunds

    We’ll refund you within 14 days of receiving your return, or of you sending us proof of postage, whichever comes first. Refunds go back to your original payment method.

    Your refund includes the price of the item and the standard delivery charge you paid. If you chose a faster delivery option, we’ll refund the cost of standard delivery only.

    Not as described or faulty

    Every shirt is graded and photographed before it’s listed. If what arrives doesn’t match its grade, description or photos, or isn’t genuine, contact us with a photo of the problem.

    We’ll cover the return postage and give you a full refund, including the delivery charge. If you’d prefer, we’ll swap it for another item of the same value where we have one. This applies even after the 14-day change-of-mind window, in line with your rights under the Consumer Rights Act 2015.

    Contact us

    Email: hello@backpostvintage.co.uk

    You can also message us on Instagram. We aim to reply within 5 working days.